Refund policy

We want you to love your purchase! If you're not completely satisfied, we're here to help.

Returns

• Returns are accepted within 14 days of delivery.
• Items must be unused, in original condition, and in their original packaging.
• Final sale items are not eligible for return.

Return Shipping

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping method. We are not responsible for items lost or damaged during return shipping.

Restocking Fee

• A 2% restocking fee will be deducted from your refund.

How to Start a Return

To initiate a return, please email us at contact@pursesnstuff.com with your order number and reason for return. We’ll provide return instructions as soon as possible.

Refunds

• Once we receive and inspect your return, we’ll notify you by email about the approval or rejection of your refund.
• If approved, your refund will be issued to your original method of payment.
• Please allow 5–10 business days for the refund to appear in your account.
• The 2% restocking fee will be deducted from your refund amount.

Partial Refunds (if applicable)

• Items not in original condition
• Items damaged or missing parts not due to our error
• Returns requested after the 14-day window

Late or Missing Refunds

1. Check your bank account again.
2. Contact your credit card company – it may take some time before your refund is officially posted.
3. Contact your bank – processing times vary.
4. If you've done all of the above and still haven’t received your refund, please contact us at contact@pursesnstuff.com.